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IT Help Desk Support
IT Help Desk Support
  Full-Time @ Pipeline Studios Inc

Location:
Hamilton, Ontario, Canada

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Regular activities include:
 
Installing, configuring and testing computer hardware, operating systems and applications.
Monitoring and maintaining computer systems and networks.
Help administering servers and network services AD, DNS, DHCP, SMB, NFS.
Talking staff through a series of actions to help set up systems or resolve computer or application issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing or upgrading computer parts as required.
Providing user support, procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications and updates.
Setting up new users’ accounts and profiles and dealing with password issues.
Prioritizing and managing many open cases at one time.
Researching, testing and evaluating new technology or business processes.
May require lifting or carrying desktop computers up to 25 lbs.
Some on call responsibilities are required.
 
Skills and Experience Requirements:
 
Experience working with networking, switches and routing technologies.
Post-secondary education in Computer Science and/or Information Technology or equivalent professional experience.
Excellent written and verbal communication skills.
Ability to work independently, multi-task and prioritize tasks.
Experience or certification in Windows/Linux platforms.
Experience working in TV or post-production is desirable.
Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Harmony, Adobe Suite, and other industry-specific software is desirable.
Strong minute/note taking skills.
High degree of integrity with confidential material and ensuring priorities are managed effectively.
This job posting was last updated on May 1, 2019
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